Talent Management – The Rise of the Roberts
November 18, 2011
Leaders of HR shared services face a difficult series of choices after their operation has been established for the first two to three years.
The team is established, the service measures are regularly ‘green’, customers expect a quality service as standard, and the pressure to reduce costs continues to bear down. Once the initial business case has been delivered, where do they go next? What should their strategy be for developing the operation?
Once established, HR shared services offer enormous potential. Having gained control of the technology and the core processes and often having built a completely new set of skills, opportunities exist…