Citizens Advice is a network of 316 independent charities throughout the UK that give free, confidential information and advice to assist people with financial, legal, consumer and other problems. As the organisation grew, the operationally-focused HR function was no longer able to deliver the required service. Orion have supported Citizens Advice with the development of a strategy to transform the HR function, a detailed business case to measure the commercial benefits and a comprehensive delivery plan to shape the future HR service for the organisation.